eg999 Privacy Policy

1 Introduction and Applicability

This Privacy Policy ("Policy") applies to every member ("you" or "user") who uses eg999's website and services. We, eg999, treat the privacy of our users as our highest priority. Whenever you register on our site, log in, make a deposit, or play any game — ensuring the security of your information is our responsibility.

This Policy should be read together with our Terms and Conditions, as both documents together form the legal basis of the relationship between you and us. Continuing to use our site means you have accepted the terms of this Policy.

2 What Information We Collect

2.1 Information You Provide Directly

When you open an account or use services at eg999, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21+)
• Mobile number and email address
• Mobile number linked to your bKash, Nagad, or Rocket account
• Password (stored in encrypted form — never kept in plain text)
• Messages you send in connection with support or complaints

2.2 Automatically Collected Information

Some information is collected automatically when you visit the site:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Pages visited, links clicked, and session duration
• Information obtained from cookies and similar tracking technologies

2.3 Identity Verification Information

To maintain a safe environment and comply with applicable regulations, we may in some cases request additional documents for identity verification — such as a photo of a national ID card or passport. This information is used solely for the verification process.

3 Purpose of Using Information

eg999 uses collected information only for the following purposes:

• Creating accounts, logging in, and confirming identity verification
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits
• Identifying and resolving technical issues on the site
• Preventing fraud and unauthorised use
• Providing support via live chat or email at your request
• Conducting statistical analysis to improve service quality

We never sell your information to third-party advertisers. Sharing of information with third parties is explained in detail in Section 5.

4 Cookies and Tracking Technologies

Our site uses cookies — small files stored in your browser. These help retain your login state on your next visit, remember your language preference, and improve site speed.

4.1 Types of Cookies

• Essential Cookies: Required for the core functioning of the site; disabling these will prevent the site from working properly.
• Analytical Cookies: Used to understand which pages are visited most; not personally identifiable.
• Preference Cookies: Remember your settings and preferences.

You can disable cookies at any time from your browser settings, though this may limit some features of the site.

5 Sharing Information with Third Parties

eg999 may share information with third parties in the following limited circumstances:

• Payment Processors: Minimum necessary information is shared with bKash, Nagad, and Rocket to complete transactions.
• Game Providers: Evolution, Pragmatic Play, PG Soft, JILI, and other studios may receive specific data for the proper operation of games.
• Technology Services: Providers of site hosting and security software may process specific information for infrastructure purposes.
• Legal Obligations: Information may be disclosed in compliance with a court order or a lawful directive from a competent authority.

Beyond these cases, we do not disclose personal information to any third party without your explicit consent.

6 Data Security Measures

eg999 has put in place several technical and procedural measures to ensure the security of your information:

• All data transfers are secured through SSL encryption
• Industry-standard hashing algorithms used for password storage
• Regular security audits and vulnerability testing on servers
• Option for OTP-based two-step verification for account access
• Access to sensitive information restricted to authorised staff only

If you notice any suspicious activity related to security, report it immediately via our 24/7 live chat.

7 Data Retention Period

Your personal information is retained for as long as your eg999 account remains active. After account closure, certain information may be kept for a specified period for the following reasons:

• Transaction records and financial information — for the period required by applicable law
• For as long as any fraud investigation or dispute resolution process remains ongoing
• To the extent necessary to meet legal obligations

Once the specified period has passed, information is securely deleted or anonymised.

8 User Rights

As a member of eg999, you have the following rights:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. This request can be made through our support channels and we will respond within a reasonable time.

8.2 Right to Correct Information

If any information on your account is incorrect, contact us to have it corrected. Identity verification may be required when changing your name, mobile number, or email.

8.3 Right to Request Deletion of Information

You may request that your personal information be deleted. However, full deletion may not be possible if there are legal obligations or an active dispute.

8.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional messages, you can turn them off from your account settings or by informing the support team.

9 Protection of Minors' Information

eg999 provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If we receive evidence that a minor has registered, that account will be suspended immediately and the associated information will be deleted.

In our Responsible Gaming Guidelines, we explain in detail how we maintain a safe and healthy gaming environment.

10 Cross-Border Data Transfers

Our servers and third-party services may be located in various countries. When your information is processed outside Bangladesh, we ensure that the applicable data protection standards at that destination are followed. The security standards stated in this Policy apply in all cases.

11 Changes to the Policy

We may update this Privacy Policy if the scope of our services or applicable regulations change. If there are any significant changes, you will be notified at your registered email or mobile number. Continuing to use the site after a change will be taken to mean you have accepted the updated policy.

To learn more about our services, visit our About Us page, which contains further information about eg999's operations and values.

12 Contact and Complaints

If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us:

We generally respond to enquiries within a reasonable time. For urgent matters, live chat is the fastest channel.