eg999 Responsible Gaming
Keep gaming in its place as entertainment. eg999 believes safe gaming is the best gaming — so we provide you with tools to set limits, self-exclude, and access support at any time.
Why it matters to keep gaming under control
Playing casino games or sports betting online is a form of entertainment. But when it becomes a regular habit and starts to affect your finances or personal life, that is a signal to stop. At eg999 we believe responsible gaming is not just a rule — it is a mindset.
Online gaming is growing fast in Bangladesh. Yet many players do not notice when entertainment turns into dependency. Our Terms and Conditions clearly state that you must be at least 21 years old to participate at eg999. This rule is strictly enforced and no exceptions are made.
If you are concerned about your own gaming habits, or feel that a family member is spending too much time or money — our support team is here for you. To learn more about us, visit our About Us page.
Remember: there is no guarantee of winning. Do not treat gaming as a source of income — treat it as part of your entertainment. If it stops being fun and starts causing stress, take a break.
Quick Reminders
- Always set a budget before you play
- Do not play when drinking or under stress
- Do not rush to recover money you have lost
- Take regular breaks
- Confirm you are 21+
Tools to protect yourself
eg999 provides several features to help you stay in control of your gaming. Use them and stay within your limits.
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once set, the limit takes effect immediately, and increasing it is subject to a waiting period.
Session Time Limit
Use the option to be automatically logged out of your account after a set period of time. This helps you avoid playing for too long in one sitting.
Self-Exclusion
If you feel you need a break, you can temporarily close your account for a set period. During this time your account will be completely inactive.
Direct Support
Let our support team know via 24/7 live chat that you want to place restrictions on your account. The team responds in both Bengali and English.
Full Account Closure
If you want to stop playing altogether rather than take a temporary break, you can request a permanent account closure. We respect this decision and act on it promptly.
Betting Limit
Decide in advance the maximum amount you will bet in each session. This protects you from unexpectedly large losses.
Warning Signs
If you notice any of the following signs in yourself or someone you know, take it seriously. These may be early indicators of problem gambling.
Spending beyond your budget
Spending more than your set budget and repeatedly breaking your plans is the first sign of a problem.
Urgency to recover lost money
The urge to play more in order to make up for losses — this is a dangerous cycle.
Taking time away from family or work
Skipping time with family, friends, or work to play is a cause for concern.
Lying or hiding it
Hiding or denying your gaming from family or friends.
Borrowing money to play
Taking loans, using credit cards, or drawing on savings to fund gaming.
Anxiety or irritability
Feeling restless or angry when you cannot play — this is a sign of dependency.
Age limit strictly enforced
You must be at least 21 years old to open an account at eg999 and to take part in any gaming or betting activity. We verify age during the verification process and do not allow minors to open accounts. If there are members under 18 in your household, keep your account out of their reach.
Where to get support
You do not have to carry this alone. Get help through any of the options below — eg999 is always here, and professional advice is also available.
eg999 Live Chat
Talk to our support team in Bengali any time, 24 hours a day, 7 days a week. Get immediate help with any limit settings or account matters.
Email Support
Write to us in detail by email. Our team replies in both Bengali and English. Email address: [email protected]
Family and Friends
Tell a trusted family member or friend. Their support can sometimes be more effective than professional help.
Professional Counsellor
Speak with a mental health specialist or counsellor. Mental health service providers in Bangladesh offer confidential consultations.
Government Health Services
Free or low-cost consultations are available at the mental health departments of government hospitals. Contact your nearest government hospital.
eg999's Commitment
eg999 is an entertainment platform only — it is not a place to earn income. We care about every player's financial and mental wellbeing. That is why responsible gaming tools are built directly into our system — not for show, but for real use.
We have made it clear in our Privacy Policy that your personal information is kept secure and that any request you make regarding responsible gaming is handled with complete confidentiality. If you request self-exclusion or account closure, it is acted on without question.
eg999 believes that a satisfied and safe player is our greatest asset over the long term. So no promotion or offer should ever be a reason for you to go beyond your personal limits.