eg999 FAQ — Deposits, Withdrawals, Security and Betting

At eg999, a National ID card (NID) is generally accepted for identity verification. In some cases, a passport or birth registration certificate may also be used. The document photo must be clear and complete — cropped or blurry images are not accepted. Documents are reviewed only by the platform's security team.

If your verification is rejected the first time, contact the eg999 support team via live chat. They will let you know the reason for the rejection. The most common reasons are an unclear document photo or a name mismatch. Re-uploading the correct documents will complete the verification process quickly.

Yes. eg999 stores all uploaded documents with SSL encryption, and only authorised staff can access them. Your personal information is not shared with any third party. For more details, read eg999's privacy policy.

Basic verification can be done right after registering at eg999, but it is usually required when making the first withdrawal. Verification may also be requested for large transactions or if suspicious activity is detected. Completing verification in advance avoids delays when withdrawing.

Verification is required for your own protection. It prevents anyone else from opening an account in your name or withdrawing your funds. It confirms a verified identity, which keeps the account secure. eg999 follows this process to protect every user's funds.

You can deposit at eg999 using three mobile wallets: bKash, Nagad, and Rocket. All three are widely used in Bangladesh and can easily be used from any smartphone. After logging in to eg999, go to the Deposit section and choose your preferred method.

First confirm that the money was successfully deducted from your mobile wallet and that you received a transaction number. Refresh the page and wait a moment. If the money still does not appear, contact eg999 live chat support with that transaction number — the team is available around the clock.

eg999 does not add any processing charge on deposits. However, the mobile wallet provider (bKash, Nagad, or Rocket) may apply their own transaction fee according to their policy. Be aware that a wallet fee may be deducted from your deposit amount.

Log in to your eg999 account and go to the "Deposit" option. Select Nagad and enter the amount. Instructions for sending to the designated Nagad number will appear on screen. Send the payment to that number via the Nagad app or by dialling, and keep the reference number.

The minimum deposit at eg999 for all methods is ৳300. Depositing this amount is enough to start playing any game on eg999, including eg999 slot games. The minimum amount is the same for all wallets — ৳300 for bKash, Nagad, and Rocket.

Yes. eg999 uses SSL (Secure Socket Layer) encryption to keep all data transfers secure. This means your password, payment details, and personal information travel through encrypted channels. If you see "https" in the site URL, the connection is secure.

Change your password immediately and notify eg999 via live chat. The team can review recent login activity on the account. If needed, the account can be temporarily suspended for investigation. For more details on security, see the responsible gaming guidelines.

The eg999 support team will never ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If someone claims to be an eg999 representative and asks for these, it is a fraud attempt. Stop contact immediately and do not share any PIN or OTP. For genuine support, use only the site's live chat.

Use a password of at least 8 characters that mixes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easy passwords like your own name, date of birth, or "123456". Do not use a password from another site for eg999 — keep a separate password for each account.

Yes. Withdrawals at eg999 can be made any time, seven days a week, day or night. The support team is also available 24/7, so help is available at night if there is a problem. All three methods — bKash, Nagad, and Rocket — are active at all times.

Yes, eg999 only approves withdrawals to a mobile wallet that matches the name registered on the account. It is not possible to send money to a wallet in someone else's name. This prevents fraud and ensures the safety of your funds.

eg999's 200% welcome bonus has a wagering requirement: winnings from the bonus can be withdrawn after the bonus amount has been wagered 10 times. Example: if you deposit ৳1,000 and receive a ৳2,000 bonus, the wagering requirement is ৳2,000 × 10 = ৳20,000. Withdraw after fulfilling this requirement. Read the terms and conditions for full details.

The minimum withdrawal amount at eg999 is ৳500. Withdrawal requests below this amount are not processed. So a withdrawal can be requested once the balance is at least ৳500. This limit applies to all three methods — bKash, Nagad, and Rocket.

Withdrawals from eg999 to bKash are usually completed within 5 to 30 minutes. The same timeframe applies to Nagad and Rocket as well. During peak hours or in special cases it may take a little longer. If the money has not arrived after 30 minutes, contact live chat.

Popular cricket markets at eg999 include match winner, toss, first innings runs, top run scorer, number of wickets, over/under, and multi-bet. These markets are available for BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. See eg999 cricket betting for more details.

Decimal odds are straightforward: multiply your stake by the odds to get your total return. Example: if Team B's odds are 2.00 and you bet ৳1,000, you get back ৳2,000 if you win (including ৳1,000 profit). If Team A's odds are 1.80, a ৳1,000 bet returns ৳1,800. If you lose, the full stake is gone.

Yes. At eg999, you can bet on BPL and international T20 and ODI matches both before the match starts and while it is in progress. Live odds update continuously for BPL teams and Tigers matches in ICC events, which adds more variety to betting.

In an accumulator or multi-bet, the odds of all selections are multiplied together to form combined odds. Example: if three selections have odds of 1.40, 1.70, and 1.80, the combined odds = 1.40 × 1.70 × 1.80 = 4.28 (approximately). A ৳100 bet returns ৳428 if all win. But if one selection is wrong, the full ৳100 is lost.

During the T20 World Cup, multiple markets are available simultaneously across various matches at eg999. Major events like the World Cup typically offer more match options and live odds that update quickly. Only players aged 21 and above may bet, and responsible betting is advised.